microware Posted January 4, 2019 Share Posted January 4, 2019 Hi together, I bought the Sponsor pack but can not see/find the download link in my profile. Does it take a few days until my profile is updated? I bought it using Xsolla and payment in advance. Payment has already be confirmed by Xsolla. Kind regards, Microware Link to comment Share on other sites More sharing options...
Mod-Merwyn Posted January 4, 2019 Share Posted January 4, 2019 Hi @microware and welcome on the forums. This topic should answer your question: You should be able to download the game in your profile on the community website: https://community.dualthegame.com/accounts/profile ~ Merwyn Link to comment Share on other sites More sharing options...
microware Posted January 4, 2019 Author Share Posted January 4, 2019 34 minutes ago, Mod-Merwyn said: Hi @microware and welcome on the forums. This topic should answer your question: You should be able to download the game in your profile on the community website: https://community.dualthegame.com/accounts/profile ~ Merwyn Thanks for the link. The strange thing is, I do still not see that I have any title like "Sponsor Supporter" in my Profile. It still says I should pledge for the game. Link to comment Share on other sites More sharing options...
Mod-Merwyn Posted January 4, 2019 Share Posted January 4, 2019 Indeed, that's strange. Are you sure you used the same email / account ? If yes, I suggest to contact support at https://support.dualthegame.com. ~ Merwyn Link to comment Share on other sites More sharing options...
microware Posted January 5, 2019 Author Share Posted January 5, 2019 13 hours ago, Mod-Merwyn said: Indeed, that's strange. Are you sure you used the same email / account ? If yes, I suggest to contact support at https://support.dualthegame.com. ~ Merwyn I am sure that I used this account. I dont have any other. ? Link to comment Share on other sites More sharing options...
microware Posted January 9, 2019 Author Share Posted January 9, 2019 Everything went fine now. I just rebought it (this the the patron pack). ? Thanks for the help! Regards, Microware Link to comment Share on other sites More sharing options...
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