WarPig Posted July 10, 2018 Share Posted July 10, 2018 I've been trying to get in contact with support but after the initial "message received reply" I haven't gotten any help and i would really like to purchase the game before Thursdays test. I would post a picture of my issue but its saying the file is to large Link to comment Share on other sites More sharing options...
ShioriStein Posted July 11, 2018 Share Posted July 11, 2018 you can upload the image to another website and add the link here maybe ?! Link to comment Share on other sites More sharing options...
MasteredRed Posted July 11, 2018 Share Posted July 11, 2018 Hello WarPig. I've taken a look at the previous topic you've made about the issue here. I encountered a similar issue to what you reported yesterday. A quick couple questions I'll ask to see if I can help diagnose it. Are you still encountering the problem? Does it happen when you enter https://dualthegame.com or just when you try to checkout? Are you logged in on the site? These will help me help you. Also, I'll try to respond as quickly as possible but I'm not at home. I hope we can get this resolved soon for you. Link to comment Share on other sites More sharing options...
WarPig Posted July 11, 2018 Author Share Posted July 11, 2018 Only when I try to hit checkout, yes I'm signed in, and yes its is ongoing Link to comment Share on other sites More sharing options...
MasteredRed Posted July 11, 2018 Share Posted July 11, 2018 Sorry for the late response here at night. So I was able to recreate your problem! However, I was not able to determine the solution to your problem or the cause. So, here's what I'll do. I'm going to ping @NQ-Nyzaltar and @NQ-Nomad so that they can get an NQ staff member to assist you. They are in France so it may take them a couple hours here to get to work and then get to you. Don't worry though. If you have a pretty good connection then you should be able to participate in the test session. In the meantime, I'm going to get to looking at determining the problem here. I'll let you know if I'm able to help your case further. Link to comment Share on other sites More sharing options...
MasteredRed Posted July 11, 2018 Share Posted July 11, 2018 This is an afterthought too. I've checked your previous forum thread and can understand your frustration. However I just want to assure you that NQ is going to work on your problem. They try to maintain a close connection to the community but they aren't big enough yet to have fully dedicated support staff. If you have a problem here in the future that isn't a bug, feel free to ask me or anyone else here in the community. Atmosph3rik 1 Link to comment Share on other sites More sharing options...
WarPig Posted July 11, 2018 Author Share Posted July 11, 2018 Awesome I appreciate they great help and look forward to playing, supporting Du and watching it grow Link to comment Share on other sites More sharing options...
NQ-Nyzaltar Posted July 11, 2018 Share Posted July 11, 2018 Hi Warpig, Please don't make multiple threads for the same issue. (This won't help to solve the issue faster). An answer has already been made in this thread regarding the issue. Best Regards, Nyzaltar. Link to comment Share on other sites More sharing options...
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