WarPig Posted July 10, 2018 Share Posted July 10, 2018 I have continulsly made attempt to buy a pack today on multiple devices and browsers but everytime I try to checkout i get dualthegame.com said error occured. Please help I just want to but the pack and play on Thursday Link to comment Share on other sites More sharing options...
NQ-Nyzaltar Posted July 10, 2018 Share Posted July 10, 2018 Hi Warpig and welcome on the official Dual Universe forum. What kind of error do you encounter? Could you make a screenshot and post it below? Thank you in advance! Reminder: we are currently in Pre-Alpha, so the current version of the game is far from being complete and contains bugs. Partipating at this stage is more to help tracking bugs and improve the game than "play for fun", just to be sure you're aware of that Best Regards, Nyzaltar. Link to comment Share on other sites More sharing options...
WarPig Posted July 10, 2018 Author Share Posted July 10, 2018 I tried to post a picture but it says it to large but everytime I hit checkout under the NDA it just says error occured Link to comment Share on other sites More sharing options...
DarkHorizon Posted July 10, 2018 Share Posted July 10, 2018 If you're making multiple attempts, I'd make sure that charges aren't being applied to your account in case they're going through but you're not seeing anything on your end. Link to comment Share on other sites More sharing options...
WarPig Posted July 10, 2018 Author Share Posted July 10, 2018 I can't even get to the part where I put my info in. Worst of all support hasn't even emailed me back Link to comment Share on other sites More sharing options...
Dum Dum Posted July 10, 2018 Share Posted July 10, 2018 Having the same issue, tried all the packs Link to comment Share on other sites More sharing options...
NQ-Nyzaltar Posted July 11, 2018 Share Posted July 11, 2018 @WarPig @Zeaph86 The issue has been identified and should be fixed now! Thanks a lot to both of you for reporting the issue! On the support side: As we are in a period during which a part of the team is on holiday, a longer response time to tickets can be expected. We will try our best to give replies in a decent time window though. Best Regards, Nyzaltar. Dum Dum 1 Link to comment Share on other sites More sharing options...
Dum Dum Posted July 11, 2018 Share Posted July 11, 2018 Thank you! Link to comment Share on other sites More sharing options...
GornCommander Posted July 26, 2018 Share Posted July 26, 2018 I also am having this issue. I have been trying to purchase the game (the $180 pack) for over a week now, but still cannot. Is it worth submitting a support ticket to try and solve this? Link to comment Share on other sites More sharing options...
NQ-Nyzaltar Posted July 26, 2018 Share Posted July 26, 2018 27 minutes ago, GornCommander said: I also am having this issue. I have been trying to purchase the game (the $180 pack) for over a week now, but still cannot. Is it worth submitting a support ticket to try and solve this? Hi @GornCommander and welcome on the official Dual Universe forum! After investigation, it seems the refusal comes from your bank. We suggest to ask them authorizing the payment (or use another payment method like Paypal). Best Regards, Nyzaltar. Link to comment Share on other sites More sharing options...
GornCommander Posted July 26, 2018 Share Posted July 26, 2018 7 minutes ago, NQ-Nyzaltar said: Hi @GornCommander and welcome on the official Dual Universe forum! After investigation, it seems the refusal comes from your bank. We suggest to ask them authorizing the payment (or use another payment method like Paypal). Best Regards, Nyzaltar. Oh that's weird as heck. I'll try using another method then.....Thank your for your assistance, Nyazaltar. Link to comment Share on other sites More sharing options...
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