Mod-Meldrik 167 Report post Posted April 6, 2018 (edited) Hello Noveans, With the release of the Supporter Packs, many new Patron Supporter testers have been getting instant access to the game, for testing. On the forum side (The Alpha Feedback section access), this process takes a bit longer due to several factors. Hopefully the following rundown can help shine some light into how this process works. - The following information has been verified with Novaquark to be 100% accurate – Community Portal Status When someone acquires a Patron or Supporter Pack, the status is automatically updated on the Community Portal. This is an automatic update because of the full control Novaquark has over this platform. Community Forums Status The forums work a little different than the Community Portal. Forum users get their backer status updated the first time they log in AFTER having acquired a Supporter Pack (if the forum account is older than the backer status and the option "stay connected" is activated, the forum account won't update). To fix this you may need to fiddle around with your account to log out of all instances you are currently logged in the forums: https://board.dualthegame.com/index.php?/settings/devices/ Once the “Patron Supporter” Or "Sponsor Supporter" title is on your account, you can now be approved to have your Alpha access to the Forums. This process, however, is done manually by the Community Managers. - A query is done in which all the accounts with the “Patron Supporter” or "Sponsor Supporter" status, that have the “Member” rank, are moved over to the “Alpha Tester” forum group. -` This manual update is done once per week, but, if you are in a hurry to get access to the Alpha Feedback forums, contacting customer support via support@novaquark.com will cut down your wait time to usually, 24-48hrs, during work hours. - The above message has been verified by @NQ-Nyzaltar to be 100% accurate. - Hopefully, this helps answer the question on why your account does not have access to the forums' Alpha Feedback section. ~ Meldrik Edit: Updated 18/12/2018 Edited December 19, 2018 by Mod-Meldrik 6 Mod-Merwyn, Comrademoco, Greenfox and 3 others reacted to this Share this post Link to post Share on other sites
SerErris 6 Report post Posted July 23, 2018 Awesome Another one (me) ... thanks for the information Share this post Link to post Share on other sites
crazyman130 4 Report post Posted September 12, 2018 I am trying to login to the game right now and it says "Login timeout (error:0)". What does this mean and how do i fix it? Share this post Link to post Share on other sites
SirJohn85 140 Report post Posted September 12, 2018 1 minute ago, crazyman130 said: I am trying to login to the game right now and it says "Login timeout (error:0)". What does this mean and how do i fix it? Game is in pre Alpha status. You can check https://www.dualthegame.com/en/server-status/ for the test dates. Share this post Link to post Share on other sites
crazyman130 4 Report post Posted September 12, 2018 Ahhh, so i can only login to it during certain periods right now (like tomorrow)? Share this post Link to post Share on other sites
Vulcore 26 Report post Posted September 13, 2018 3 hours ago, crazyman130 said: Ahhh, so i can only login to it during certain periods right now (like tomorrow)? Yes that is correct. Share this post Link to post Share on other sites
Boegs 0 Report post Posted December 7, 2018 On my Profile, under "Profile Information", it says: backer_title Silver Founder Alpha 1 Yes However, I don't see anything that says "Patron Supporter", nor can I find an Alpha forum. The Email I received about accessing the Alpha implied I would see the forum, but I can't find it. I've tried to log out of all devices and log in again, and I can't find anything that indicates "Stay connected". The game client appears to be attempting to connect me to the ongoing Alpha testing, so I think I should be authorized access to the Alpha forum. I can't find anything indicating anything else I need to do for access to the Alpha subforum ... can anyone direct me to where I should look for this info? Share this post Link to post Share on other sites
Lethys 2544 Report post Posted December 7, 2018 6 hours ago, Boegs said: On my Profile, under "Profile Information", it says: backer_title Silver Founder Alpha 1 Yes However, I don't see anything that says "Patron Supporter", nor can I find an Alpha forum. The Email I received about accessing the Alpha implied I would see the forum, but I can't find it. I've tried to log out of all devices and log in again, and I can't find anything that indicates "Stay connected". The game client appears to be attempting to connect me to the ongoing Alpha testing, so I think I should be authorized access to the Alpha forum. I can't find anything indicating anything else I need to do for access to the Alpha subforum ... can anyone direct me to where I should look for this info? Log out of the forum and back in again Share this post Link to post Share on other sites
jasegler 1 Report post Posted December 7, 2018 I am in the same boat. Silver Founder, Alpha 1 Yes. I spent several hours in game yesterday. I don't see any sort of Alpha subforum. I did to an explicit logout and log back into the forums. Nothing new showed up. Share this post Link to post Share on other sites
Dr Rhubarb 15 Report post Posted December 7, 2018 Same with me. Silver backer, played last night, followed link in my email to Alpha sub forum, logged in to forums, can't find the Alpha sub forum. Thanks in advance for any help. Share this post Link to post Share on other sites
The_War_Doctor 187 Report post Posted December 7, 2018 You'll need to contact support. Share this post Link to post Share on other sites
Mod-Merwyn 124 Report post Posted December 26, 2018 On 4/6/2018 at 8:31 PM, Mod-Meldrik said: Once the “Patron Supporter” Or "Sponsor Supporter" title is on your account, you can now be approved to have your Alpha access to the Forums. This process, however, is done manually by the Community Managers. As this is public holidays, manual update may be slower than usual, don't panic ;). It usually takes one or two working days to get access to the restricted sub-forums. ~ Merwyn Share this post Link to post Share on other sites
SuddleD 0 Report post Posted December 28, 2018 Thanks for the info, emailing them now. Too bad there isn't a more automated process. Share this post Link to post Share on other sites
ShadowAdmiral 1 Report post Posted May 12 On 12/26/2018 at 6:00 PM, Mod-Merwyn said: As this is public holidays, manual update may be slower than usual, don't panic ;). It usually takes one or two working days to get access to the restricted sub-forums. ~ Merwyn Okay, Then I'll wait till Wednesday. Because Mod moved my topic to actual/last alpha session to the alpha forum section. Share this post Link to post Share on other sites
DarthSarcasm 5 Report post Posted May 18 I gained the Sponsor pack (meaning I have access to alpha 1) however when I try loading into the game the most I'll get to is 1% and it wont progress any further? Any ideas on how to fix this or is my CPU/RAM not good enough, and if so what would you say the minimum requirements for the game are? Share this post Link to post Share on other sites
Lethys 2544 Report post Posted May 18 @Darth_Sarcasm this isn't the nda forum so you can't Talk about ingame stuff. Go to Support.dualthegame.com and report that issue, That's all I can tell you here Share this post Link to post Share on other sites
Jotaro 0 Report post Posted June 12 j ai toujours pas accées a la section alpha Share this post Link to post Share on other sites
SolusLupus 0 Report post Posted June 21 Is the alpha forum a separate place from the regular forum or is it contained within? I don't see any way to access it. Thanks in advance. Share this post Link to post Share on other sites