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Destrin

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  1. Like
    Destrin got a reaction from Stan in Congrats to Yamamushi (and possible feedback on Novaquark Employee Policy)   
    Good luck with your new endeavor Yama!
  2. Like
    Destrin reacted to NQ-Naerais in Join our first official Twitch Stream! April 30 @ 2pm EST / 6pm UTC   
    Join us on April 30th @ 2pm EST / 6pm UTC for our first official Twitch Stream! 
     
     

  3. Like
    Destrin reacted to NQ-Nyzaltar in Survey for Community YouTubers and Streamers!   
    Dear Noveans,
     
    As we want to prepare properly the NDA Lift and give some spotlight for those among you who want to open a channel (or use an existing one) to talk about Dual Universe, we would like to know who, among you, plan to talk or showcase the game once the NDA will be lifted. Even if you have a very small number of followers, or you haven't started, please let us know, so we don't forget anyone once we will start our YouTuber/Streamer program!
     
    To do so, please click on this link to fill the Survey containing 8 questions 
     
    We thank you for the love and the commitment you have shown and continue to show regularly for our game!
     
    Best Regards,
    The Novaquark Team.
  4. Like
    Destrin reacted to NQ-Nyzaltar in Space Station Building Contest Showcase!   
    Dear Noveans,
     
    We launched the Space Station Building Contest at the end of last year.
    The constest has ended in March this year and we can only say that we are absolutely amazed by the space stations that have been submitted!
    Kudos to all contestants. We really have a hard time to choose the winners among all the participants.
    In order to share with the whole community a glimpse of what has been accomplished, we just made a quick showcase of the best Space Stations on our official YouTube channel!  

    Best Regards,
    The Novaquark team.
     
  5. Like
    Destrin got a reaction from NQ-Naerais in NQ-Naeris, new Community Manager, has entered the game!   
    May your harassers be few, and your bans be many!

    Welcome
  6. Like
    Destrin got a reaction from IceNine in NQ-Naeris, new Community Manager, has entered the game!   
    May your harassers be few, and your bans be many!

    Welcome
  7. Like
    Destrin reacted to Tordan in NQ-Naeris, new Community Manager, has entered the game!   
    30 second ban for advocating bans... /grin.
     
    But yup, welcome @NQ-Naerais!
  8. Like
    Destrin reacted to NQ-Nyzaltar in NQ-Naeris, new Community Manager, has entered the game!   
    Dear Community members, 
     
    As announced in the news available here, we are glad to welcome a new Community Manager in the team!
    She will be the Community Manager at Novaquark Montreal, which means we will now be able to cover more time zone.
     
    We are really happy to have her on board!
    Give a warm welcome to NQ-Naerais!  
     
    Best Regards,
    Nyzaltar
  9. Like
    Destrin reacted to NQ-Naerais in NQ-Naeris, new Community Manager, has entered the game!   
    Hello Noveans! 
     
    As NQ-Nyzaltar said, I just joined the team here in Montreal. I'm very happy to be here, and excited to continue this amazing journey with all of you. I am quite new to the company so I do ask for a little patience while I get sorted here, I may not have all the answers right away but do know I will do my best to help make your experience with us the best it can be. 
     
    A bit about my background, I've worked on quite a few games of all varieties (MMO, Table Top, Card, Collectible, Board and more) for more years than I care to admit. I'm definitely an MMO fanatic and will be spending just as much of my free time along side you (in secret ) as you do. I'm convinced I'm a cat whisperer (though the same can be said for coffee), and a sci-fi fan. 
     
    I can't wait to see, share and celebrate all that you build in this amazing universe together!
     
     
  10. Like
    Destrin reacted to Stinggg in What does it mean to "win" in a game like DU?   
    Build a bonsai... win DU
  11. Like
    Destrin got a reaction from VerZalj in Alpha 2 Lua changes and novelties   
    Is there a way to get a full screen display window on a cockpit? The cockpit is less useful and not as functional as a chair because of the hud is not full screen. The cockpit has more mass, much larger and looks cooler but lacks in functionality compared to the other control units.
  12. Like
    Destrin reacted to NQ-Nyzaltar in Novaquark Communication in the near future   
    (Update: November 12th, 2019: detailing the content that will be released before the end of the year)

    Dear Community, 
     
    We heard your feedback regarding our communication that wasn't as regular during the past months than it was before, in addition of a few miscommunication incidents. That's why we decided to plan several events to catch up and address that topic before the end of the year:
     
    For those who have questions (or concerns) about Dual Universe or Novaquark, we've just opened a dedicated thread here (as many questions may be related to subjects under NDA, and we can't check beforehand, we had to put the forum thread in a section under NDA. If you're not a backer and you have questions on topics that aren't under NDA, feel free to contact NQ-Nomad and/or NQ-Nyzaltar by private message on the forum, and they wil transmit them to the team). No question is taboo. Although we can't promise to give a clear and detailed answer for each question, we will try our best to reply as much as we can.
      Here is the content related to communication we plan to release before the end of the year:
    - a video presenting the updated roadmap.
    - a Dev Diary video showing the recent progress on the game development
    - a PodCast where we will try to answer the most pressing matters (based on the questions posted in the dedicated thread).
    - an AMA event where we will try to answer to the remaining questions.
    - a Kickstarter update.
      We can't give specific dates for all of this content yet, but all will be released before the end of the year.
     
    Best Regards,
    The Novaquark Team.
  13. Like
    Destrin reacted to Paradine in Objective Driveyards Wants you!   
    We make some really great builds and have a good time while doing it. 
     
    You can see pics of some of our builds on NQ posts and videos. Here is a nice ships bridge from the Newton's Folly

  14. Like
    Destrin reacted to Meat Vegetable in Required post I guess   
    Just making a post so that my forum account is activated or something =S
     
     
  15. Like
    Destrin reacted to Meat Vegetable in Required post I guess   
    Thanks mods
  16. Like
    Destrin got a reaction from MathDrou in Alpha 2 Lua changes and novelties   
    Is there a way to get a full screen display window on a cockpit? The cockpit is less useful and not as functional as a chair because of the hud is not full screen. The cockpit has more mass, much larger and looks cooler but lacks in functionality compared to the other control units.
  17. Like
    Destrin reacted to Lachenlaud in Alpha 2 Lua changes and novelties   
    I'll add it to my growing list of requests.  Gotta play with the new changes they just dropped into Lua - was kinda broken during the test on the 4th, but they'll get it fixed and then I'll tool around with it a bit. 
  18. Like
    Destrin got a reaction from Eviltek2099 in Alpha 2 Lua changes and novelties   
    Is there a way to get a full screen display window on a cockpit? The cockpit is less useful and not as functional as a chair because of the hud is not full screen. The cockpit has more mass, much larger and looks cooler but lacks in functionality compared to the other control units.
  19. Like
    Destrin got a reaction from The_Kurgan in Need for more Voxel Brush shapes, and options.   
    I'll take "Things I didn't know I needed until now" for 1000 Alex.
     
    @NQ-Nyzaltar Solid suggestions on the base shapes here and hope you consider them for the builders when you have time :D
  20. Like
    Destrin got a reaction from Supermega in Need for more Voxel Brush shapes, and options.   
    I'll take "Things I didn't know I needed until now" for 1000 Alex.
     
    @NQ-Nyzaltar Solid suggestions on the base shapes here and hope you consider them for the builders when you have time :D
  21. Like
    Destrin got a reaction from KRidelve in Devblog - r0.15 Update (Part 2): Inventory Revamp!   
    The patch can't come soon enough! Looks really good guys!
  22. Like
    Destrin reacted to NQ-Nomad in Inside Novaquark, a Dual Universe Podcast   
    Hi guys, 
     
    The idea of making a podcast has been circling in our heads for some time. We wanted to reach out to our community in a new and captivating way, and today you can discover the end result.
     
    We're very excited to bring you some behind the scenes material and invite you to join us while we discuss what's new in DU. If the community's response is positive, we may make a series out of it.
     
    You can listen to this first episode below on YouTube:
     
     
    It's also available on SoundCloud:
     

     
    Happy listening! We'd love to hear your feedback!
     
    Cheers,
    Nomad
  23. Like
    Destrin reacted to NQ-Nyzaltar in Can someone explain it to me?   
    Hi everyone,
     
    As an exceptional case, we are replying this topic, even if it’s closed, to avoid any misunderstanding. As an exceptional case, as the involved user has explicitly asked for public explanation and the customer support agrees with it, we are in a situation where both parties agree to make it public, so it doesn't break the confidentiality policy. We also want to share this as an example that things don't happen for no reason (and in the case of an error, we are ready to fix it).
     
    Just to put things in perspective:
    - Emtec3PL account wasn't suspended regarding the game (the account has never lost his rights to play the game when the time will come).
    - Emtec3PL account wasn't suspended on the forum and was still able to contact Community Managers in private.
    - Emtec3PL account was suspended on Customer Support side.
     
    The situation:
    - Emtec3PL pledged 1 euro as a symbolic donation during Kickstarter campaign (in which case it was clear it was a donation, with no rewards attached to it).
    - Emtec3PL pledged then an Iron Founder Pack after the Kickstarter campaign, which has been upgraded as a Silver Pack shortly after.
    - As explained in the news on our website here the access time, depending on the founder level, was pretty clear and self explanatory: 
    All Kickstarter Founder Backers get access at Alpha 1.  Post-Kickstarter Founder Backers get access at the earliest at Alpha 2. Emtec3PL becomes a Founder Backer after the Kickstarter campaign, first as an Iron Founder, than as a Silver Founder, so he's rightfully considered as a Post-Kickstarter Backer and will get access Alpha 2. Emtec3PL contested that fact and asked repeatedly to Customer Support for an access to Alpha 1. Novaquark Customer Support denied the request and explained why. The last answer from Emtec3PL to the Customer Support was the following:
     
    Emtec3PL sent this reply because he will have access to Alpha 2 (as planned), and not immediately (as he wanted). Obviously there was no possible discussion anymore, and as part of the process for harassment prevention, the account has been suspended on the customer support side. If Emtec3PL is willing to come back to a more constructive discussion, the account can be unsuspended.
     
    This example might be useful to put in light how we manage customer service here at Novaquark. Globally there are two schools of customer service:
     
    The old school: "Customer is king."
    This vision implies that no matter how the customer behaves, the customer service agent needs to endure and gives satisfaction to the customer. In our eyes, this way of doing things is relevant as long as customers and customer service agents behave with mutual respect.
     
    However, with internet promoting anonymity and online interaction, a growing number of customers started to consider mutual respect as being optional and/or lost focus that the customer service agent at the other end of the line is a human being, not a machine, and he/she is there to help, not to endure someone else's anger or frustration. Having daily customers being rude or threatening can damage a team morale, especially when rudeness or threat is undeserved. 
     
    Customer Support is not an outlet for customers to let their frustration run wild.
    It's a place to answer customer questions and help them when they have a technical issue.
    Some people would easily throw there: "Hey it's part of the job. If they can't handle it, they can find another job" or the famous “HTFU” (which is perfectly fine in a game where a part of the fun is to compete to see who is the toughest guy. It’s less fine when it applies to your real life where you can’t log out) Our answer to this is "No, it's not part of the job, unless it has been decided that way by the company. It's not up to the customer to decide this part." 
     
    At Novaquark we value Customer satisfaction as much as Employee well-being. 
    The reasons? We don't want the job of anyone becoming a chore because we aren’t interested in burnouts and high turnovers, and also because we are convinced that, having people less stressed and less harassed than the average in the industry will benefit indirectly to the Customers themselves. So we won't encourage negative behavior from some customers, quite the contrary, by applying consequences to this kind of behavior.
     
    To put it simply, we are following the other school: 
    "Customer is king... but even a king has its limits."
    We will always do our best to satisfy a customer as long as:
    - the request/demand is reasonable and motivated by common sense.
    - the request/demand is made in a respectful manner.
     
    Best Regards,
    Nyzaltar.
  24. Like
    Destrin reacted to NQ-Nomad in More Shipbuilding Contest Entries!   
    First place
    The Goblin Shark by OneThousandStars
     

     

  25. Like
    Destrin reacted to NQ-Nomad in More Shipbuilding Contest Entries!   
    Second place
    Mistrale V1 by Gasplitcht
     

     

     

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