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NQ-Nyzaltar

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Everything posted by NQ-Nyzaltar

  1. Dear community, We’re expanding! Novaquark opens a new studio in Montreal to accelerate the development of Dual Universe! With the hiring of Stéphane D’Astous as General Manager and 50 positions open, if you think you have the skills required (and/or know people who have them), don't hesitate to apply to join the first true Metaverse! You can find the complete news here. You can find the job opportunities on this page of the official website. Best Regards, The Novaquark Team.
  2. Since the beginning of the year, we have witnessed unhealthy behavior from several members in the Community. As many are relatively new and some older members seem to lose focus of Novaquark's vision for Dual Universe, here is a strong reminder. Dual Universe is a game where there will be wars, power struggles, conflicts, plots, spying, information warfare and betrayals. It's all fine... as long as it stays within the framework of the game. We are aware that a fair amount of people have a hard time to differentiate in-game behavior and real life behavior. While someone can be infamous, merciless and twisted in-game, that doesn't give him/her the right to forget elementary good manners outside of the game. Following the concept "the end justifies the means" will never be a valid reason here. Novaquark expects from each community member to: 1) respect the EULA and forum/Official Discord code of conduct 2) be respectful toward any other member or at least neutral toward the members you don't like outside of the game, whether they are newcomers or veterans. (neutral means: no free provocation, no real life insults or real life threats, as already mentioned in forum and Discord chart) 3) avoid using any real-life conflict, unhealthy real-life behavior or drama (made on purpose or not) as part of the game (because it's not) as this can escalate in very toxic and unnecessary situations. 4) avoid using any underhanded real life "tricks" to gain an advantage in-game. This includes: - real life threats or real life harassment with anonymous accounts outside of the game (on Discord or any other online means). - doxxing, doxxing attempts, or any behavior like gathering real-life information that could lead to doxxing. - leaking publicly private discussions about real-life topics (especially when showing only carefully selected pieces with the deliberate intention of biasing the facts) without the agreement of all people involved. This also includes Novaquark’s investigations that haven’t been publicly announced and about which you may have been informed through a private channel/room or a private discussion. - making false accusations, creating NDA leaks or false NDA leaks to accuse someone else with the goal of making them punished or banned from the game. As a company, we want to provide a fun and welcoming experience to our fans and can’t tolerate inappropriate real life behaviors that potentially ruin the gaming experience or worse, lead to real life consequences. If the Novaquark staff gets enough evidence on any of those behaviors, the team may give any sanctions deemed appropriate without further notice. If you see some community members having inappropriate behavior, please point them toward this forum thread. Best Regards, The Novaquark Team.
  3. Hi everyone! @Keieueue Obviously you had an infortunate player experience in the game "EVE Online". That doesn't prove you're right when you make a generalization about all the players of any specific game. Many players among those you haven't interacted with may not fit to the description you gave, as it's still possible to enjoy a game without taking part in any of the issues you mentioned, without making such player necessarily a "bad person". Moreover, saying that qualifying someone as a sociopath is not an insult is a bit borderline and hypocritical: No one likes to be qualified as such, and starting a discussion by calling someone a sociopath will immediately antagonize him/her (whether your statement is true or not). You know it and we know it, so please do not try to justify the use of this word. What exactly is your end goal here? 1) Trying to make friends in a community in which you will play? If this is the case, you did exactly the opposite of what should be done and it's more than suggested to interact with all other members of the community on a more friendly tone. If you don't like some specific people, it's your right, as long as you remain neutral on the forum and don't try to provoke them. 2) Trying to create drama and conflicts right from the beginning? Conflicts in-game are fine. Trying to create conflicts out of the game by attacking/provoking directly a category of players is absolutely not fine. In any case, no matter what your end goal is, your first posts aren't respecting the forum rules (rules I would recommend to read, or read again if you already did it, especially the part regarding "Flaming" in section III). We try to make this forum a friendly place where everyone can express his opinion, as long as the main goal is not to create conflicts. Your first posts didn't go in the right direction. See this as a first warning. Next time we will start moderating your posts without further notice. This forum is not an outlet to express your frustration experienced on other games. Thank you for your understanding. Best Regards, Nyzaltar.
  4. Hi everyone! Thank you for reporting the issue! Our web dev is working on it and it should be fixed soon Best Regards, Nyzaltar.
  5. Hi everyone, As an exceptional case, we are replying this topic, even if it’s closed, to avoid any misunderstanding. As an exceptional case, as the involved user has explicitly asked for public explanation and the customer support agrees with it, we are in a situation where both parties agree to make it public, so it doesn't break the confidentiality policy. We also want to share this as an example that things don't happen for no reason (and in the case of an error, we are ready to fix it). Just to put things in perspective: - Emtec3PL account wasn't suspended regarding the game (the account has never lost his rights to play the game when the time will come). - Emtec3PL account wasn't suspended on the forum and was still able to contact Community Managers in private. - Emtec3PL account was suspended on Customer Support side. The situation: - Emtec3PL pledged 1 euro as a symbolic donation during Kickstarter campaign (in which case it was clear it was a donation, with no rewards attached to it). - Emtec3PL pledged then an Iron Founder Pack after the Kickstarter campaign, which has been upgraded as a Silver Pack shortly after. - As explained in the news on our website here the access time, depending on the founder level, was pretty clear and self explanatory: All Kickstarter Founder Backers get access at Alpha 1. Post-Kickstarter Founder Backers get access at the earliest at Alpha 2. Emtec3PL becomes a Founder Backer after the Kickstarter campaign, first as an Iron Founder, than as a Silver Founder, so he's rightfully considered as a Post-Kickstarter Backer and will get access Alpha 2. Emtec3PL contested that fact and asked repeatedly to Customer Support for an access to Alpha 1. Novaquark Customer Support denied the request and explained why. The last answer from Emtec3PL to the Customer Support was the following: Emtec3PL sent this reply because he will have access to Alpha 2 (as planned), and not immediately (as he wanted). Obviously there was no possible discussion anymore, and as part of the process for harassment prevention, the account has been suspended on the customer support side. If Emtec3PL is willing to come back to a more constructive discussion, the account can be unsuspended. This example might be useful to put in light how we manage customer service here at Novaquark. Globally there are two schools of customer service: The old school: "Customer is king." This vision implies that no matter how the customer behaves, the customer service agent needs to endure and gives satisfaction to the customer. In our eyes, this way of doing things is relevant as long as customers and customer service agents behave with mutual respect. However, with internet promoting anonymity and online interaction, a growing number of customers started to consider mutual respect as being optional and/or lost focus that the customer service agent at the other end of the line is a human being, not a machine, and he/she is there to help, not to endure someone else's anger or frustration. Having daily customers being rude or threatening can damage a team morale, especially when rudeness or threat is undeserved. Customer Support is not an outlet for customers to let their frustration run wild. It's a place to answer customer questions and help them when they have a technical issue. Some people would easily throw there: "Hey it's part of the job. If they can't handle it, they can find another job" or the famous “HTFU” (which is perfectly fine in a game where a part of the fun is to compete to see who is the toughest guy. It’s less fine when it applies to your real life where you can’t log out) Our answer to this is "No, it's not part of the job, unless it has been decided that way by the company. It's not up to the customer to decide this part." At Novaquark we value Customer satisfaction as much as Employee well-being. The reasons? We don't want the job of anyone becoming a chore because we aren’t interested in burnouts and high turnovers, and also because we are convinced that, having people less stressed and less harassed than the average in the industry will benefit indirectly to the Customers themselves. So we won't encourage negative behavior from some customers, quite the contrary, by applying consequences to this kind of behavior. To put it simply, we are following the other school: "Customer is king... but even a king has its limits." We will always do our best to satisfy a customer as long as: - the request/demand is reasonable and motivated by common sense. - the request/demand is made in a respectful manner. Best Regards, Nyzaltar.
  6. Hi Yamamushi, Yes the "gift a pack" feature is planned. However, it won't be before several months (probably not before Alpha 2, at the earliest): there is a significant development time to allocate for such feature and it's not - unfortunately - in the top priorities right now. Best Regards, Nyzaltar.
  7. Bonjour coolba, Le fait de ne pas avoir annoncé dès le départ la date approximative de l'Alpha 2 était une mesure de précaution et en aucun cas une volonté de cacher ou décevoir des backers: nous avons donné une date approximative dès que nous avons été convaincu d'avoir des chances solides de tenir les délais (ce qui ne nous met toutefois pas à l'abri des imprévus). Il n'y avait que deux manières de procéder: soit nous annoncions très tôt une date au hasard sans avoir la moindre idée si nous pourrions tenir les délais, soit nous annoncions une date approximative dès que nous avions un peu plus de visibilité en termes d'estimation de temps. Si nous avions opté pour la première option, et que la date approximative n'avait rien à voir avec la date réelle, cela aurait causé beaucoup plus de déception que de l'annoncer suite à une réflexion réaliste sur le sujet. Il n'y a pas de solution parfaite. Même si effectivement la date approximative est arrivée plus tard, en revanche, il y a toujours eu la mention "Accès à l'Alpha 2". Ceci indiquait clairement que le Contributor Pack ne donnerait pas immédiatement accès au lancement de l'Alpha, qu'il y ait une date approximative mentionnée ou pas. Cordialement, Nyzaltar.
  8. Hi Emtec3PL, No, we are not ignoring people who pledged 1 euro during the Kickstarter campaign. We thank them deeply for the symbolic donation. However, as you rightfully named it, it was a donation. Giving 1 euro was supposed to show your support for the project, without expecting something specific in return, which is contradictory with your claim today. Your first official pledge as a backer happened after the Kickstarter campaign, so it's just logic that you are part of the Post-Kickstarter Founder group. Moreover, being a Post-Kickstarter Silver Founder backer isn't as grim as you describe it, as we also did something for Post-Kickstarter Founder group: Silver backers were supposed to have access to the game only at Beta. You will instead have access to Alpha 2. Please keep that in mind. That being said... As a general rule of the forum, you're aren't supposed to post publicly a private conversation between you a Novaquark Employee without his consent, especially with the goal in mind to cause a ruckus (last point of section III). You can find the forum rules here. For that reason, this thread will now be locked. Please do not continue in this direction. Thank you for your understanding. Best Regards, Nyzaltar.
  9. Hi everyone, Just a quick reminder: @Lethys "penis" and "balls" are words that can be tolerated - even if it's borderline - if it's said once in the flow of a discussion. However... When it's repeated 6 times in a post and the whole goal of the post is to make a sexual joke, yes, it falls clearly in the profanity field. It's just common sense. You know it, we know it. Trying to hide it behind "a lack of humor from a moderator" and/or feigning ignorance doesn't make the issue disappear (quite the contrary in fact). You can do all the jokes you want on a private forum but you have to show some restraints on a public forum. This kind of behavior is not what is expected from an ATV member (lead by example and such). Please do not continue in this direction. @Kuritho Supporting this kind of joke doesn't legitimize it. It just shows you haven't understood the rules... or are not willing to follow them. We hope it's just a misunderstanding. Please do not continue in this direction either. Best Regards, Nyzaltar.
  10. @Shirosaki This is a matter of appreciation that varies between legal departments of various companies. Some are very extreme, others are tolerant to some length. As there is no way to know for sure in advance, the best advice we can give is: please don't copy any copyrighted material. If you copy something easily recognizable, you take some risk to see it removed, especially if it's from a well known franchise like Star Wars, Star Trek, Stargate, Warhammer 40K, Battlestar Galactica, etc. Best Regards, Nyzaltar.
  11. Hi Blocoare and welcome to the official Dual Universe forum! However, here's some information related to copyrighted material and brand: We strongly advise to avoid using or recreating any copyrighted material in Dual Universe as by doing this, you would take the risk of seeing everything related being removed from the game without further notice if the copyright owner ask Novaquark to do so. While we understand this might be frustrating, it has already happened in many occasions for various copyrighted materials, with the last event being a fan-made, nonprofit USS Enterprise reproduction being shut down last month. Best Regards, Nyzaltar.
  12. Hi Ati and welcome! We hope Dual Universe will meet your expectations! On another note: for user protection, some of your personal information has been removed from your post to avoid any potential doxxing (some practice becoming unfortunately too common these days on internet ). Best Regards, Nyzaltar.
  13. Hi Everyone, Feel free to give your feedback (and remaing concerns if you have some) in this thread after reading the Official Discord FAQ there. Best Regards, Nyzaltar.
  14. @Dhara Here's the way to prevent anyone from following you, if you don't want. Go to your forum profile page and click on "Options" in the field "Followers". However, there is no current solution to block a specific person from following you. Best Regards, Nyzaltar.
  15. Hi there, To clarify things, here's an official statement from Novaquark: - Xsolla Capital has not invested in Dual Universe so far. - Xsolla is just the current payment partner of Novaquark, handling financial transactions related to pledges. Nothing more, nothing less. In addition, here are some facts: - Lockethot made a statement without linking to clear, unambiguous sources. - Even the links he refers to do not prove anything (for example, https://xsollacapital.com/ proves that Xsolla Capital has invested in "Life is Feudal", not "Dual Universe"). - Just to give the whole context: it might be a coincidence but "Lockethot" is one of the two pseudonyms used to start a smearing campaign toward Dual Universe on Reddit and YouTube, posting fake IGN reviews (without - of course - any link to the original source), that has been moderated since then. The current topic being not aggressive, we will give the benefit of the doubt and gives a chance to "Lockethot", as long as he respects the forum rules. @Lockethot While not aggressive, this topic is full of misinformation. Here is a first warning as spreading misinformation is not accepted. There won't be a second one. For the same reason, this topic is going to be locked. Best Regards, Nyzaltar.
  16. @Bester The issue should be solved now Welcome! Best Regards, Nyzaltar
  17. Hi @GornCommander and welcome on the official Dual Universe forum! After investigation, it seems the refusal comes from your bank. We suggest to ask them authorizing the payment (or use another payment method like Paypal). Best Regards, Nyzaltar.
  18. Hi @Darknclaw and welcome on the Official Dual Universe Forum The test hasn't begun yet but the wait is coming to an end. For more information, we invite to check the "Pre-Alpha" forum section (the one with a different color, to indicate the section is under NDA) and look at the Test Schedule dedicated thread for the time windows of the upcoming tests. Best Regards, Nyzaltar.
  19. Hi Warpig, Please don't make multiple threads for the same issue. (This won't help to solve the issue faster). An answer has already been made in this thread regarding the issue. Best Regards, Nyzaltar.
  20. @WarPig @Zeaph86 The issue has been identified and should be fixed now! Thanks a lot to both of you for reporting the issue! On the support side: As we are in a period during which a part of the team is on holiday, a longer response time to tickets can be expected. We will try our best to give replies in a decent time window though. Best Regards, Nyzaltar.
  21. @Pestilence @xTremePower No, your pledges are not wasted and were totally appreciated during the Kickstarter campaign. As Iron Founders, you will have two months of play time at the official release (the game itself being free, you won't have to buy it). You will have also some exclusive Kickstarter rewards. While Silver Founders and above getting automatically some perks from the most recent supporter packs as mentioned on this page, we are also planning to give something to our early backers with an Iron or Bronze status. Just be a bit patient, we are not forgetting you, and we still (and will always) greatly value your early support Best Regards, Nyzaltar.
  22. Hi Warpig and welcome on the official Dual Universe forum. What kind of error do you encounter? Could you make a screenshot and post it below? Thank you in advance! Reminder: we are currently in Pre-Alpha, so the current version of the game is far from being complete and contains bugs. Partipating at this stage is more to help tracking bugs and improve the game than "play for fun", just to be sure you're aware of that Best Regards, Nyzaltar.
  23. Hi everyone, Preventing a construct to enter a specific space is a sensible topic as it could be abused the other way (like imprisoning constructs). While we are aware that giving total freedom on landing anywhere could lead to griefing behavior (especially in Safe Zones where it won't be possible to destroy Constructs having for sole/main purpose to annoy other players, due to the "no PVP" rule), we don't think preventing a Construct to enter a specific space is the right approach. We are currently considering less extreme alternatives that would discourage griefing behavior. These alternatives could define in which case countermeasures can be triggered if visitors don't abide by the rules set on said territory. This will be most likely tied to Territory Units. This topic will be developed further at a later stage of the game development. Best Regards, Nyzaltar.
  24. @huschhusch Warning: speaking in german doesn't allow you to make NDA breaches. Strong reminder: anything related to the in-game content that hasn't been publicly communicated by Novaquark is under NDA. The two last posts of this thread have been archived for this reason. Moreover, sharing this kind of information by PM with people who are not Pre-Alpha testers is absolutely not ok either, according to NDA rules. Best Regards, Nyzaltar.
  25. @boots_1588 As mentioned in the forum rules, please do not necropost on old threads as you have done already several times. (The forum rules has been updated to indicate what is considered an old thread) Granted, this time you stay in the limits but keep this in mind for the next times. Now to reply on the topic: Fallout56 is a multiplayer game and NOT a MASSIVELY multiplayer game. Todd Howard confirmed that during the E3 2018 Bethesda Conference. So it can be compared to Minecraft, Ark, Conan Exiles... but clearly not to MMORPGs where the server infrastructure cost is exclusively handled by the Dev Studio or Publisher. The Subscription model is one of the few topics not open to discussion. We have already talked in great length about why we went for a subscription model and no, there is no solid argument countering the reasons why we chose this model. 1) Dropping monthly subscription to have more players is not a valid argument if the server infrastructure cost grows proportionally to the player base size while incomes don't grow accordingly. 2) Saying subcription is an outdated model is not a valid argument as it relies on personal opinion not backed by solid reasons. Seeing less MMORPGs using monthly subscription is not a solid reason if there is no understanding about the "why". Here is how we view the situation at Novaquark: monthly subscription model has been on the decline due to nearly no clear innovation in the MMORPG industry during the last decade. As new MMORPGs had to offer something different than those already well settled in the market (World of Warcraft, EVE Online, etc), if they weren't going to offer something really new, they had to be different on another level: monetization model. That's how the Free to Play games wave began. Many marketing representatives said many times that "Free to Play" was the future and most people believed it. Inconvients of such model were put under the rug... for a time. The question "Is F2P good or bad?" is irrelevant. Free to Play is a good monetization model good for some kind of games. We just don't think MMORPGs is among those. When you aim to have a game lasting for decades, you need to have steady income for decades as well. Free to play game incomes are too fluctuant, especially because they rely on the success of cosmetics (which is a everlasting gamble for a company as no one knows for sure in advance if players will love the new cosmetics and how much income it will generate before they hit the shop) and lootboxes. Ironically, there has been recently a huge witch hunt about lootboxes. While we totally understand the reasons, it's a bit surprising that this problem has been exposed only recently, as lootboxes are as old as the Free to Play model and represents nearly always a (very) large part of F2P or B2P game incomes. Surprisingly, with this kind of monetization now forbidden in a growing number of countries, discussions about monthly subscription model are a thing again for many studios and publishers. 3) Saying people want to make a one time payment is not a valid argument either: nobody with some common sense can ask for a one time payment (at the price of an average game) and expect to have a service lasting forever. @Sofernius Quite unlikely. From a financial point of view, that would mean taking more risks than necessary: as said above, it would mean going from a steady income model to a fluctuant income model. Cosmetics make a good complementary income to B2P and subscription models but again, making it the main income of a game is very risky, especially if the structural costs for a game are high. Those two things are already planned Beta Key giveaways and Trial period at official release. Best Regards, Nyzaltar.
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