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Braddock512

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  1. Like
    Braddock512 got a reaction from Shockeray in Discord Moderators   
    A lot of Discords use bots that focus on keywords, which highlight stuff like profanity faster than non-constructive or FUD type posts. 
    Keeping in mind that a small mod team can't see every post in real time - and reporting posts/comments can help - it could be an automod caught you because of profanity and the other person just had non-constructive but non-automod rule breaking comments. 

    RE: the "questiong of moderators", I haven't been to the Discord yet, but if there's a rule about it (No Discussion of Moderation publicly, etc.), I mean, it's pretty obvious that rule was broken. 

    If I may recommend (unsolicited, of course) something? If, in the future, you get an infraction, rather than post it in General or publicly, reach out directly to a moderator. They should be able to tell you what rule you violated and how you can move forward without further infractions. 

    Anywho, have a good one and good luck!
  2. Like
    Braddock512 got a reaction from DarkHorizon in Discord Moderators   
    A lot of Discords use bots that focus on keywords, which highlight stuff like profanity faster than non-constructive or FUD type posts. 
    Keeping in mind that a small mod team can't see every post in real time - and reporting posts/comments can help - it could be an automod caught you because of profanity and the other person just had non-constructive but non-automod rule breaking comments. 

    RE: the "questiong of moderators", I haven't been to the Discord yet, but if there's a rule about it (No Discussion of Moderation publicly, etc.), I mean, it's pretty obvious that rule was broken. 

    If I may recommend (unsolicited, of course) something? If, in the future, you get an infraction, rather than post it in General or publicly, reach out directly to a moderator. They should be able to tell you what rule you violated and how you can move forward without further infractions. 

    Anywho, have a good one and good luck!
  3. Like
    Braddock512 reacted to NQ-Nyzaltar in One of the Worst Support Teams Ever, and That's saying something   
    @Kyllian @ToothlessRaider @LouHodo
    The current waiting queue for the Customer Support is exceptional and temporary
    The Customer Support had a decent response time in Alpha (around 48-72 hours). However, the surge of requests exploded with Beta Launch, and we are currently scaling up our Customer Support team to catch up with the amount of requests. Please be patient. If you have no answer yet, it's not because the Customer Support doesn't want to answer you. It's just that there are way too many tickets to handle each of them as quickly as the team would like. 
    On a side note, this forum has rules: insults, provocations & flaming are not tolerated.
    I will put the posts above on the (understandable) frustration, but if this continues we will moderate without further notice.

    Best Regards,
    Nyzaltar.
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