I post here steps from support that worked for me, for login timeout issue.
- delete your DU passwords in windows credential manager
- delete DU cache in: C:\Users\[USERNAME]\Documents\Dual-Universe-Cache
- reset your password using the forgotten password link
- reinstall DU with special focus on the DU folder (deleting it)
While deinstalling, please delete these 2 registry entries:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\EQU8_18
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\EQU8_HELPER_18
Also please perform a stack reset like this, first open command prompt, then:
Type ipconfig /release and press Enter.
Type ipconfig /flushdns and press Enter.
Type ipconfig /renew and press Enter. (this will stall for a moment)
Type netsh int ip reset and press Enter. (don't restart yet)
Type netsh interface ipv4 set subinterface "Ethernet" mtu = 1404 store = persistent and press Enter.
Type netsh winsock reset and press Enter. Now please restart your PC.
Small note, I deleted all registry entries under "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\" with "EQU8" in name. Don't know if this changes anything.
Since this involve changes in registry, create a restore point in your windows just to have backup if something will go wrong.