Isobelia

Communication by and through third party programs is bad communication.  99% of games communicate or have help channels on the main forums and in game support channels.
 
I shudder at the refunds NQ will have had to shell out because support and announcements are hard to find.
 
It's also cluttering up these forums with errors and requests for help, even on the recruiting channel.
 
Nowhere on the forums and in this main forum does ot say "Go to Discord for help", for example.
 
 
 

I have to agree i don't use discord as it's not a good place especially in a public discord. There is the announcement section in this forum which should be used more and would be a good place to provide information on server status, also it would be better it the information was put on the DU login screen so that people could see that the server is off-line without having to revert to searching the forum and discord to find out the server is down.

Hello dear NQ Team,
I would like to discuss a problem, that I am sure many others would agree with.
 
I ask you to share information about restarts, updates or problems with the server here in the forum.
For example, you could create a new category for this (mayxbe something like: server status or server status messages). But this would also be possible in the area of announcements.
 
I have already received a lot of feedback on the Discord Server and I also share the following opinion.
The DU Discord server is way too confusing and restless. It is very uncomfortable for me to even bother with it.
 
If you create an area for such messages on this forum and make sure that no one can reply, only the information can be read, everyone can relax and read the information they want to have here on the forum and see what's going on.
 
Personally, I think communication is a major weak point at Novaquark, and this is able to create a lot of frustration and anger.
 
Let's fix that together.
 
Thanks and Greetings,
Luukullus
 
 
(Sorry for my bad english, i hope you all are abe to unserstand me correctly)
 

Man, I was looking everywhere for why I couldn't log in, got an Error 100 (HTTP Error), reset my password and all because I couldn't find any post about this.
Would be great if the team could add some info in the support page on server downs. Doesn't have to be fancy, but anyone who is not on discord is probably just wondering why they can't log in.

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