brand new subscriber.. doing tutorials, unable to do mining tutorial, surface harvesting, as it keeps bugging.. no floor, tutorial doesn't advance, teleported who knows where etc. I try to file bug reports but it seems that there is no place to do so, I end up filing requests.. which is not what I wanted to do. Now I read this thread, and frankly I figure I wasted my money. I'll keep checking to see if there is any way to get a refund, but it's not worth my time now to enter the game. I'll try again in a month or two.