[Refund?]

3 hours ago, Armedwithwings said:

 

I'll tell you something that may be kinda hard to accept given your negative feelings towards the game.

There's no other game out there that even comes close to what Dual Universe aims to be.

Right now we're sailing on uncharted waters where anything is bound to happen.

Server crashes , bugs and countless more gameplay interuptions.

In the end of the day it's all a matter of faith, and whether you trust the game succeeds or not is entirely up to you.

One thing is for sure tho, NQ's customer service has been impecable even when it comes to refunds.

Make a ticket on Support,  i'm confident you'll receive all the assistance you need.

Do you guys read before post? I'm not hating the game, I like the concept, otherwise I won't be here. What I don't like though is your mentality. You are ok with paying for something that you should not pay. And making it worse you are trying to convince everyone else that is ok to do it. It's not right, the game is unplayable atm, and it should be at least somehow stable because they tested this on several stress tests that considering these last days either were poorly conducted or they were bogus... Sure it may be stable in a week or so(hopefully), but many of the people that paid a subscription after the backer period ended are not the same as alfa backers. They cannot waste a weekend staring at errors and crashes. As I've said above I already made a ticket for a refund but that's not the damn point. I liked the idea and I liked what I've seen in their developer videos. I really, really thought they gonna have a good launch for Beta, and ofc I was expecting some crashes here and then, but not like this. This industry has slowly moved the quality standard and the beta/alfa definitions so far that you cannot even differentiate between different stages in a game development. And we accept this... Oh and: "In the end of the day it's all a matter of faith"... really? So I wasn't far away on my last comment. I'm gonna close my rant here, you do you, I will uphold my principles. Have fun.

[Refund?]

Oh now I get it, I end up in the cult of alfa here, defending their ... territory. If you guys can accept to pay a subscription to stare at a network error, and to try to navigate trough the sea of bugs, kudos. No wonder why beta games today are the way they are. I won't. Stop defending this behaviour...

[bug riddled mess right now]

8 minutes ago, GraXXoR said:

You might want to hold off until the full game is released if rough software is not your cup of tea. I'm sure the devs are aware of the bugs and are too busy to read these forums... Just put a bug report ticket in.

I did, I've reported every bug encountered with details and relevant screenshots. In the end, when I was crashing every 5 minutes I decided is not worth my money at the moment and submit a refund. I am awaiting a response. I am not afraid to help find bugs in a game, but I wont pay for that with more than time. If they somehow change the subscription policy to extend when the server is stable enough, maybe... but as its currently stands, no.

[bug riddled mess right now]

1 minute ago, Pseudolukian said:

Then i wish you best luck with a refund of a product that is how it should be in beta

And again you buy in beta you need to know what this means and life with all consequences (if there will be time added for the issues is a other discussion)

This is how YOU think it should be. Not how I think. I guess by the response time on my post you cannot play the game either, I'm I right? Good luck paying someone to let you iron and test their product. I'll may come back later to buy it when it's finished and polished.

[bug riddled mess right now]

2 minutes ago, Pseudolukian said:

yes you know it before paying it so the answer is easy its YES

I didn't formulate a question per say, everything I said was rhetorical. If my first sentence looked like a question, the answer is no, because I already asked for a refund. I am not paying with my money and time to try to test a product. I could ofc help a beta test, for free at most. But paying it, its insane.

[Refund?]

4 hours ago, joaocordeiro said:

Only English on this forum section.
And no, I bet you can get a refund if you open a ticket.
But next time you buy a beta or alpha product, expect a not finished game with bugs.

Normally I wouldn't mind this kinda fiasco on a normal afla/beta access on a free game, although I will probably avoid it, but we PAID for a SUBSCRIPTION. If you are happy to pay a company to beta test their product that's cool for you. But the majority of sane people are not happy about that. They should at least made subs active at the moment of the actual launch, because you cannot call this mess a launch (I haven't had a straight more than 20 minutes of playtime without a crash in the last 24h) ... let the people beta test their product in the meanwhile. You guys have absolutely NO idea what a beta game should represent anymore. No wonder they get away with this.

[bug riddled mess right now]

4 hours ago, RhenKhanhar said:

Let me ask you one question. What is the purpose of a BETA?

So we basically paid subscription to beta test a game. Nice. Should I rewind all those videos where they massively test the network of the game and proudly announced that is working like a charm with thousands of entities on the same shard with no problems? How about let me test the game, and yes, I have paid a sub, but the sub will get active WHEN the game is actual released and is ACTUALLY functional, how about that? You want quality for your penny? start making noise, otherwise shut up and let me make noise for my penny.

[Loading screen stuck at 0%]

Same here, started with massive lag, then at each reconnect the lag was higher and higher with more ppl in the queue. In the end stuck at 0%... something broke.