Despite our recent efforts to expand and clear out Market 6, we are still getting reports about performance and clutter. We want to assure our players that we understand your frustration and are still working to find better permanent solutions.
Meanwhile, we will be addressing clutter across Alioth this weekend. Our plan is as follows:
Dynamic constructs that have not had direct interaction with their owner over a set duration (currently 30 days*) will be hidden.
Constructs at the market that violate our rules, Code of Conduct and EULA will be removed.
If your construct is hidden, you can unhide (recover) it by using the Fetch tool. To do this, right-click on it in the Construct list on your Map screen. Any constructs that you own, whether visible or hidden, will appear on this list.
Fetch functionality now works for organization-owned constructs as well. For hidden constructs that belong to your organization, your legates can retrieve them via that same functionality.
Our customer support team is at the ready if you still need assistance recovering your constructs. Simply ping our Live Support staff in the in-game help chat with “@GM” or file a ticket on our support page and we will dispatch help right away!
Please note that this is intended only as a temporary measure to aid performance and improve your experience when visiting these areas.
We look forward to seeing the results from these changes over the weekend.
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We’re nearing the final stages of preparing the Dual Universe public test server (PTS) for its upcoming grand opening, and we need your help.
If you are an active DU subscriber, please join us for a PTS load test. During this test, we will be gathering data related to server capacity and performance and trying out the new launcher. What’s more, you’ll be getting your first taste of the 0.24 build that’s currently in development. Your character and assets from the Live server will be mirrored on PTS.
Your account login information will be the same for both the Live server and PTS; however, access to PTS requires downloading, installing and running a separate client, as well as the testing of the new launcher we’re rolling out with 0.24.
Get the PTS client here.
Feedback and bug reports related to PTS should be posted in this designated forum.
Note that we anticipate that the performance won’t be smooth. They never are with these sorts of tests - and that’s a big part of what makes them important.
It’s important to mention that PTS is solely for testing purposes. We’d like to manage expectations that PTS updates may include feature prototypes and gameplay changes that might not ever come to the Live server.
We understand that some players prefer a more stable and polished gameplay experience. Test servers aren’t everyone’s cup of tea. Updates will be unpolished. There will be no Customer Support. The server may be offline for extended periods, wiped or taken offline without advance notice.
That being said, those who choose to brave the raw environment of the PTS will find there are certain advantages. Participation on PTS will give you the chance to help shape DU by sharing your insights and constructive criticism earlier in the development process. You’ll also get sneak peeks at content before it’s deployed on the Live server and impacts the persistent universe of DU. This will afford you the chance to formulate strategies for how to get the most out of upcoming changes. In addition, there may be times when we ease the experience by providing necessary equipment and resources on a discretionary basis. For example, if we need to test a new weapon, we may provide it for free to save PTS players the time and effort of creating it for themselves.
The Novaquark team hopes that many players will choose to help us test features on the PTS in the future, as it is one of the steps we are taking to further improve the quality of our releases, make sure our features are relevant, and overall have a development approach that further involves our community of players.
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