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NQ-Naerais

Community Manager
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Everything posted by NQ-Naerais

  1. Unfortunately, yes, it's normal. Sorry you are experiencing it We're working on optimizations and performance, but we do have some work to do. If you're still having issues however, please reach out to our support team here: https://support.dualthegame.com/hc/en-us
  2. We were hoping to avoid it, but I think we're going to have to turn on archiving.
  3. Give this file a go Caution: I have no way to confirm if this is the scaling issue fixed file or not - so please check before printing! ((See above)) NAGA_SHIP.obj
  4. I'm looking into this. Sorry about the inconvenience!
  5. We removed a lot of constructs for a variety of violations If you see constructs that violate the Code of Conduct, please be sure to report them.
  6. With the various voice chats already on the market, the team decided to focus on our game first before tools that can be used by third party things (like Discord/Guilded/WhatsApp/TeamSpeak/Ventrilo/etc )
  7. It can help serve as information for others who may ask, so we can leave it. Thanks for understanding
  8. Want! Just a reminder, these posts belong in the suggestions zone (Ideabox) . Towing it over there now.
  9. Despite our recent efforts to expand and clear out Market 6, we are still getting reports about performance and clutter. We want to assure our players that we understand your frustration and are still working to find better permanent solutions. Meanwhile, we will be addressing clutter across Alioth this weekend. Our plan is as follows: Dynamic constructs that have not had direct interaction with their owner over a set duration (currently 30 days*) will be hidden. Constructs at the market that violate our rules, Code of Conduct and EULA will be removed. If your construct is hidden, you can unhide (recover) it by using the Fetch tool. To do this, right-click on it in the Construct list on your Map screen. Any constructs that you own, whether visible or hidden, will appear on this list. Fetch functionality now works for organization-owned constructs as well. For hidden constructs that belong to your organization, your legates can retrieve them via that same functionality. Our customer support team is at the ready if you still need assistance recovering your constructs. Simply ping our Live Support staff in the in-game help chat with “@GM” or file a ticket on our support page and we will dispatch help right away! Please note that this is intended only as a temporary measure to aid performance and improve your experience when visiting these areas. We look forward to seeing the results from these changes over the weekend. May your frames be plenty. *Duration may change based on our findings
  10. We do not allow RMT (Real Money Trading) so currency to currency would fall into that. Sorry! But to make sure I fully understand, please feel free to elaborate on it.
  11. Have you opened a support ticket? If not please do so, so that we can try to help please: https://support.dualthegame.com/hc/en-us
  12. You can roleplay anything you like What other players accept will be up to them. Per lore, only humans are here... but who knows what's under that helmet? Make what you will, it's your world too!
  13. Heya! Thanks for the feedback. I'm not 100% sure I understand it however, can I trouble you to rephrase? I just want to make sure I understand you correctly. Thank you!
  14. As we explained, JC remains the founder of NQ, and he's a shareholder and member of the board. He's also a scientist with an entrepreneurial track record. As such he's often asked to participate in conferences and events. This video is just that, JC participating in an event and using DU as a subject matter.
  15. As pointed out, a ticket can grant this - https://support.dualthegame.com/
  16. If you're totally stuck, use the help channel in game and ask for a GM (@GM) to move you. They can help to get you out and playing!
  17. We agree! Thanks for the report.
  18. It should appear when you're in PVP space in a gunner seat. If not, then my friend - you are the proud new owner of a fresh bug report Please let me know if it's missing though, I've asked the team to check as well.
  19. As the others have said, you'll need to follow along with the narration and do as asked. We know this is a bit stubborn and we're reworking the tutorial to be a bit more forgiving in the future, but for now ...
  20. I've upped the allotment a bit, let me know if that helps! Thanks for the report
  21. Sometimes a break is in order, I hope it helps. Also moving this thread to the right forum
  22. Have you had a windows update recently? We are seeing some issues from that, otherwise please DM me your ticket number please.
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